退款政策

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at elvarion.business@gmail.com. Please note that returned items must be shipped to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at elvarion.business@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns for promotional items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, and once the return is accepted, purchase the new item separately.

EU 14-Day Cooling-Off Period

Notwithstanding the above policy, if your order is shipped to the European Union, you have the right to cancel your order or return your purchase within 14 days without providing a reason.

As stated above, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may also require additional time to process and post the refund.

If you have not received your refund within 15 business days after your return has been approved, please contact us at elvarion.business@gmail.com.com.