Shipping policy

Shipping Policy
This Shipping Policy applies to all orders placed on accessible at https://elvarionwellness.com/. By placing an order on our website, you fully agree to the terms and conditions outlined in this policy. We reserve the right to update and modify this shipping policy at any time without prior notice, and changes will take effect immediately upon posting on the website.

1. Shipping Coverage & Service Regions

We currently provide international shipping services to most countries and regions worldwide, including North America, Europe, Oceania, and selected Asian and South American countries. Customers shall confirm whether their destination is within our service coverage before placing orders.
Please note that we do not ship to PO boxes, military addresses (APO/FPO), and some remote island regions due to logistics restrictions. We are not responsible for undeliverable orders caused by invalid or unsupported shipping addresses provided by customers.

2. Order Processing Time

All orders are processed and verified within 1–3 business days after successful payment confirmation. Business days refer to Monday to Friday, excluding weekends, public holidays, and official company holidays.
During peak shopping seasons (such as Black Friday, Cyber Monday, Christmas, and New Year), promotional periods, or inventory shortages, order processing may be delayed by 1–5 business days. We will not issue refunds for minor shipping delays caused by peak season logistics pressure.
Once your order is processed and shipped, you will receive a confirmation email with a unique tracking number and a link to monitor your shipment status in real time.

3. Shipping Time & Delivery Estimates

Total delivery time consists of order processing time + transit shipping time. Standard estimated shipping times for major regions are as follows:
  • United States & Canada: 7–15 business days
  • European Countries (UK, Germany, France, Italy, Spain, etc.): 8–18 business days
  • Australia & New Zealand: 6–14 business days
  • Other International Regions: 10–25 business days
All delivery times are estimated only and are not guaranteed. Actual delivery time may vary due to customs clearance procedures, local logistics efficiency, bad weather conditions, public emergencies, and other uncontrollable factors.

4. Shipping Fees & Free Shipping Rules

Shipping fees are calculated automatically based on the weight, volume, destination country, and shipping method of your order, and will be clearly displayed on the checkout page before payment.
Free Shipping Policy: We offer free standard international shipping for all orders with a total amount over [XX USD]. Free shipping is only applicable to standard shipping service and does not cover expedited shipping or remote area surcharges.
Additional remote area shipping surcharges may apply for remote cities, rural areas, and isolated regions, which will be borne by customers.

5. Shipping Methods

We provide two mainstream shipping options for customers to choose from:
  • Standard Shipping: Affordable and cost-effective, with regular transit time, suitable for ordinary orders. Free shipping eligible orders will default to this service.
  • Expedited Shipping: Fast delivery service with shorter transit time, additional shipping fee required. Available for urgent orders.
The specific shipping carriers we cooperate with include international mainstream logistics providers such as USPS, DHL, UPS, FedEx, and local postal services. We reserve the right to arrange the most suitable carrier according to the order destination and goods type.

6. Customs, Duties & Taxes

All international orders may be subject to customs inspection, import duties, sales taxes, and other related fees imposed by the destination country’s customs department. These fees are the sole responsibility of the customer.
We do not cover any customs duties, import taxes, brokerage fees, or handling fees generated during customs clearance. We will not mark orders as "gifts" or declare lower values to avoid customs duties, in compliance with international trade laws and customs regulations.
If the package is returned or abandoned due to the customer’s refusal to pay customs duties and taxes, we will not issue a full refund, and the generated return shipping cost and handling fee will be deducted from the refund amount.

7. Order Tracking & Delivery Issues

After the order is shipped, customers can track the shipment status via the tracking number in the order confirmation email or the tracking page on our website. Please allow 24–48 hours for the tracking information to be updated and take effect.
Undeliverable & Lost Packages: Please check the shipping address carefully before payment. If the package is returned due to incorrect address, recipient information error, unsuccessful delivery for multiple times, or recipient refusal, the customer shall bear the return freight and re-shipping cost.
If the package is confirmed lost during transit by the logistics carrier, we will provide a full refund or free re-delivery for customers after verifying the lost certificate provided by the logistics company.

8. Shipping Restrictions & Prohibited Items

We strictly abide by international logistics and customs regulations. We do not support shipping prohibited items including but not limited to flammable and explosive goods, dangerous goods, counterfeit products, prohibited electronic products, and items prohibited by the destination country.
For special goods such as liquid products, battery-containing products, and fragile products, we will take professional packaging and transportation measures, and individual regional shipping restrictions may apply.

9. Return & Exchange Shipping Rules

For eligible returns and exchanges in accordance with our Return & Refund Policy, the customer shall bear the return shipping fee unless the return is caused by our errors such as wrong goods, missing items, or product quality problems.
We do not accept returned packages without prior notification and confirmation. All return shipments must use the return address specified by our customer service team, and the return tracking number must be provided for verification.

10. Force Majeure

We shall not be liable for any shipping delays, delivery failures, package loss or damage caused by force majeure events, including but not limited to natural disasters, war, epidemic prevention and control policies, government policy adjustments, logistics carrier service suspension, and other uncontrollable factors.

11. Contact Us

If you have any questions, doubts, or requests about our shipping policy, order shipping status, and logistics problems, please contact our customer service team via:
Email: elvarion.business@gmail.com